ISO/IEC 20000 Lead Implementer

PECB · 05 Days · 40 Hours · Intermediate to Advanced

This 5-day PECB-accredited course prepares you to implement and manage an IT Service Management System (SMS) in accordance with ISO/IEC 20000-1:2018. You will learn to design service management processes, establish service planning and delivery controls, manage supplier relationships, and lead an organization through ISO/IEC 20000 certification. Ideal for IT service managers, ITIL practitioners, and ITSM consultants.